We at LVH want to be part of the solution and in our effort to slow the spread of COVID-19 and protect our families, staff, pet owners and community, we are doing things a little differently.
Please read through these important procedures before your up-coming visit.
Hours of Operation
Monday-Friday: 7:30-5
Saturday: 9-1
Sunday and Holidays: Closed
Pet Only Practice:
To facilitate physical distancing, we are not open to the public and only your pet will enter the hospital. Please remember to bring your cellphone and call the clinic upon your arrival. A team member will come out to greet you, bring your pet in for care and all communication with the veterinarian will be over the phone. Please be prepared to wait outside or you can grab a cup of coffee around the corner.
Sidewalk Delivery:
We are offering express sidewalk and contactless pick up of all medications and prescription diets – please phone us when you have arrived and we will deliver your products to the table on the sidewalk. Please allow 24 hours for your orders to be filled. We also recommend visiting our Online Vet Store, where we can deliver your food and treats directly to your door.
Wellness Policy:
If you or someone in your household are feeling ill in any way or have travelled outside of Canada within the past 2 weeks, we ask that you please cancel your appointment and book a phone consultation instead.
Kindness Policy:
As the situation surrounding COVID-19 changes, we will continue to evolve our response to it. We appreciate your understanding and patience with us as our care team is experiencing an extremely high volume of e-mails and calls and our responses may take a bit longer than usual. These are challenging times for many of us, so please remember to be kind to one another and our hard-working staff.